Quality control in franchising companies is paramount and all franchising companies must have strict guidelines to insure consistency. To insure this takes place throughout your franchise system you must make this a policy in your confidential operations manual. Your first step should be to make an outline of your policies and reasons behind them, since you might need help getting started please feel free to print this article and modify the outline below to best fit your specific business and vision for your company. Next sit down with a legal pad and a pen when you have some quite time and write out several paragraphs for each item. Once completed with this task you have a workable rough draft. Type it up and make copies for the boardroom. After various other ideas and concepts are kicked around make a couple of revisions and have it properly formatted and type set with cool graphics. This final copy should become Gospel and your new company mantra. Trust me on this, you need a quality control manual and policy that everyone can grab hold of. Think on this. QUALITY CONTROLS I. OVERVIEW A. Insuring Repeat Business B. Strong Reputation C. Supplies On Hand D. Word Of Mouth E. Franchisors Guidelines II. AREA REPRESENTATIVES A. Help You Watch Managers B. Field Complaints C. Set Up Bonus Programs (Employees) D. Refresher Courses On Site E. Break In New Employees III. FRANCHISOR A. Direct Mail Program B. Franchisee Contract Renewal C. Training Crews D. Designated Representative IV. EQUIPMENT MAINTENANCE V. TIMELINESS VI. SERVICE A. Same As Quality B. You Cant Have One Without The Other |
